Your Satisfaction is Our Guarantee
Last Updated: February 9, 2026
At OXY Life Agriculture, customer satisfaction is our highest priority. We take great care in growing, selecting, and packaging our plants to ensure they reach you in perfect condition. However, we understand that issues may occasionally arise.
This policy outlines the conditions and procedures for returns, refunds, and replacements. Please read carefully to understand your rights and our commitment to quality.
Every plant is inspected for health and quality before shipping
Professional packaging to protect plants during transit
Partnered with reliable couriers for careful handling
Dedicated team to resolve any issues promptly
We accept returns and provide refunds or replacements in the following cases:
Plants damaged during shipping due to courier mishandling
Incorrect plant variety or product sent by mistake
Plant arrives completely dead or severely diseased
Ordered items missing from the delivery package
Broken pots, damaged tools, or defective gardening items
Plant significantly different from description or severely unhealthy
The following situations are NOT covered under our refund/replacement policy:
Plant damage or death due to overwatering, underwatering, or neglect after delivery
Plant stress or damage because package was not opened within 24 hours
Minor leaf yellowing or drooping (normal transit stress that recovers with care)
Slight variations in size, color, or appearance from product images
Customer preference change or no longer wanting the plant
Plant issues arising from unsuitable climate, soil, or local conditions
Contact us within 24 hours of delivery with photos and order details
Our team will review your case and respond with a solution
Approved replacements are shipped within 5-7 business days
Approved refunds processed to original payment method in 5-7 days
For approved claims, we offer the following solutions:
Best Option: Free replacement of the same product
Money Back: 100% refund of product price
Best Value: Store credit with bonus value
If only some items in your order are damaged while others are fine:
For bulk orders (10+ plants), special terms apply:
If delivery is significantly delayed by the courier:
If delivery fails due to incorrect address provided:
Shipping charges are non-refundable except when the error was entirely on our part (wrong product shipped, damaged in transit, etc.). If you simply change your mind, shipping charges cannot be refunded.
Once the plant is delivered healthy and you accept it, subsequent death due to care issues, environmental factors, or pest problems is not covered. We provide care instructions and support, but cannot guarantee plant survival indefinitely.
Plants are natural living products. Seasonal variations in flowering, fruiting, or growth rates are normal and not grounds for refund. For example, a mango tree may take 3-5 years to fruit depending on variety and care.
Plants specially sourced or customized per your request cannot be returned unless damaged or incorrect. Please confirm requirements before placing special orders.
Follow these tips to ensure a smooth delivery experience:
Double-check shipping address, PIN code, and contact number
Ensure someone is available to receive the delivery
Open the package as soon as it arrives (within 24 hours)
Check all items before signing delivery receipt
Take photos immediately if you notice any problems
Report issues within 24 hours for fastest resolution
Our customer care team is dedicated to resolving your concerns quickly and fairly. Contact us through any of these channels:
At OXY Life Agriculture, we stand behind the quality of our plants and services. While we cannot control every aspect of the delivery process or guarantee plant survival indefinitely, we are committed to fair and prompt resolution of genuine issues.
Your satisfaction drives us to continuously improve our packaging, shipping, and customer service. Thank you for choosing OXY Life Agriculture – together, let's grow a greener future!